Privacy Policy

From myMEDGO we want to inform you about how we collect and process your personal data. Not only do we want to comply with the Personal Data Protection Regulations. We also want to inform you in a clear and transparent way everything that we understand useful and necessary for you to know and decide about the treatment of your personal data through myMEDGO.

To whom is the privacy policy addressed?

The Privacy Policy is intended for myMEDGO Users, who may be:

  • Users of myMEDGO Services
  • Users browsing the myMEDGO website to find services and products that are useful and of interest to them.
  • Users who want to connect with myMEDGO through its Chat or any other contact mechanism available on our contact page.

What personal data do we collect?

The following categories of personal data may be processed in connection with your relationship with us:

  • Identification and contact information of patients or patient representatives (including name and e-mail address).
  • Health-related data integrated into the patient's medical record.
  • Personal characteristics, social circumstances.
  • Transactional data (payments, deposits, transfers, debits).

The data may come from the data subject (patient) or, if applicable, from his or her legal representative or volunteer and/or health personnel.

What do you need to ensure when providing your personal data?

The user guarantees that the information provided to myMEDGO is true, accurate, complete and up to date, and shall be liable for any direct or indirect loss or damage that may arise as a result of a breach of this obligation.

In the event that the user provides data belonging to a third party, he/she guarantees that he/she has informed said third party of all the aspects contained in this Privacy Policy and obtained his/her consent to provide us with his/her data for the purpose of the processing in question; all prior to the provision of data by a third party through myMEDGO.

myMEDGO informs you that in order to provide your personal data, in any way, through our website, you must be over 18 years of age. The user who provides data to myMEDGO through this website declares and guarantees to be over 18 years of age, taking full responsibility for such declaration.

For what purposes do we process your personal data?

The personal data provided by the user in the various forms will be processed for the purposes explained therein and will respond primarily to the purpose of informing and attending (including electronically) to your request for contact, management or processing of your queries regarding the products and services of myMEDGO and / or for the online procurement of our products and services.

In addition, we may send you additional commercial information about our products or services by any means, including electronically, if you give your consent to do so. The data provided will be kept as long as you do not request the cessation of the activity, without prejudice to the legal obligations of conservation that may exist. The recipient of your data will be myMEDGO and third party partners.

The legal basis for the processing of personal data is Article 6(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

The duration of data processing will be strictly necessary to provide the services offered by myMEDGO.

What are your rights when you provide us with your data?

You may exercise your rights of access; rectification of inaccurate data; request deletion, when, among other reasons, the data are no longer necessary for the purposes for which they were collected; in certain circumstances you may also request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims; finally, and for reasons related to your particular situation, you may also exercise the right of opposition and portability.

Likewise, you may revoke, at any time, the consent given for the processing of your data by expressly notifying myMEDGO by e-mail at info@mymedgo.com.

The user has the right to lodge a complaint with a supervisory authority.